Telephone Sales and Support Course - Level 3 CPD

The Telephone Sales and Support course is perfect if you are looking to learn new skills, gain an accredited certificate, boost your confidence and achieve your study goals.

Covering a comprehensive range of 7 course modules, students will have 24/7 access to the online Telephone Sales and Support course. This online access includes all the study material materials, introductory tutorial videos, assessment tests, study resources, student support and tutor support services.

The Telephone Sales and Support course is a fully accredited course, having been independently accredited through our awarding body, the CPD Certification Service. Upon successful completion of the course, student receive an internationally recognized certificate award, to showcase to any potential employers or form part of their professional portfolio.

The course will help students to develop their skills, confidence and knowledge within this industry sector, helping to add real value to their resume and personal development.

So, whether you are looking to brighten up your resume, just starting out in the sector, looking for a career change or just fancy learning something new, this online Telephone Sales and Support is perfect!

The Telephone Sales and Support course explores a comprehensive range of learning topics and is split into the following course modules:

• Introducing Telephone Sales

• Importance of the Telephone in Business
• Telephone Sales
• Telephone Anxiety
• Initial Contact
• Convictions Regarding Telephones
• Skills Needed for Telephone Sales
• Telephone Etiquette
• The Appropriate Tone

• What Encourages Customers to Buy?

• Why Do Customers Buy?
• The Role of Evolution
• The Role of Biological Motivators
• Selling Using Emotions
• Personality
• Branding and Reputation
• Sales Methodology
• Research
• Target Markets
• Presentation
• Negotiations and Closing
• Additional Sales and Services
• The Psychology of Sales

• Sales Calls

• Forms of Sales Calls
• The Structure of a Typical Sales Call
• Outbound Vs. Inbound Calls
• Effective Communication
• Listening Actively
• Note Taking and Feedback
• Buying Signals
• Asking Questions
• Remaining Objective
• Call Summaries and the Next Step

• Sales Techniques

• Neuro-Linguistic Programming (NLP)
• Matching and Pacing
• Influencing Others
• Preferences in Information Processing
• Vision Creation
• Blind Communication

• Personal Style and Sales Scripts

• Different Styles of Sales and the Role of Scripts
• Sales Hooks
• Circumventing Phone Obstacles
• Voicemail Messages

• The Relation between Service and Business

• Relating Businesses to the Object of Sale
• Product Benefits and Product Features
• Unique Sales Points (USPs)
• Plan to Succeed
• Trust, Possible Objections, and Worries
• Make Preparations for Concerns
• Minimise the Risks
• Being Brushed Off

• Sealing the Purchase

• Making the Sale
• Prospects and Qualifying
• Strategies for Closing
• Improving Yourself
• Managing Time and Aiming for Goals
• Result Analysis
• Analysis of Skills

• Final test

Students will complete all the course modules at their own pace and comfort level. There are no deadlines to complete the Telephone Sales and Support course. All course progress is fully tracked through Course Pride’s learning portal and students can start, stop and re-start the course at their own leisure.

The Level 3 Award Telephone Sales and Support course has been independently Accredited and Certified by The CPD Certification Service.

Learners will be awarded with an internationally recognised CPD certificate of achievement.

On successful completion of the course students will achieve and be awarded with:

Level 3 CPD Award in Telephone Sales and Support

The certificate will show your grade classification and provide proof of your achievements for you to take to any prospective employers or include in your portfolio of skills.

You can also include the certification on your resume and for your online professional profiles.

The CPD Certification is recognised throughout the World as a prestigious certification for continual professional development.

The certificate will be produced in PDF format within 3 working days of completing the course. Optional hard copies of your certificate will be available for an additional fee of £10, which will include the official Certification Seal printed on high quality certificate paper, posted to your preferred address.

The Telephone Sales and Support course offers learners the ability to gain new skills, receive an internationally accredited certificate and achieve their study goals.

Here are just a few reasons to choose a course from Course Pride:

• Value for Money – Our online courses represent fantastic value for money!
• Accredited Learning – All our courses are fully Accredited and recognised Internationally.
• High Quality – our courses are high quality e-learning study materials
• 24/7 Access – Study our courses at any time with 24/7 access to your training
• Access Anywhere – Study a Course Pride course on any device
• Instant Enrollment – receive your course login details straight away and start studying right away
• Excellent Customer Service – receive outstanding customer service from our student and tutor support services.

The Telephone Sales and Support course includes full tutor support as part of the course.

If you ever have a question about your studies, no matter how big or small, our team of dedicated academic tutors are on hand to help you with your course. We offer unlimited online tutor support via email to help students progress through the course.

Our customer service departments are also available to all our students and help provide all student support services, via email, live chat and telephone.

When you study the online Telephone Sales and Support course with Course Pride, we want you to succeed, achieve the best possible grade and reach your potential. That’s why we offer our excellent student support and tutor support services.

The Telephone Sales and Support course requires a recommended 70 study hours to complete the course in full. This is only an approximate guide to the learning hours required and very much depends on how quickly an individual can absorb the information and progress through the course.

Students will have access to the course for 12 months from the date of joining, should students need longer than 12 months Course Pride offer the option for course extensions.

To enroll on this online Telephone Sales and Support course, no previous experience or academic qualifications are necessary. The course is available to all students, of all academic backgrounds.

Course Pride recommend this course for beginners, in addition to those with existing knowledge who want to refresh or upgrade their skills.

All learners should have a good understanding of the English language and literacy skills. Ultimately, if you can read the information contained within this course page, you should be fine to start your online course.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included